Returns and exchange


It is possible that you are not entirely satisfied with the purchase. You can return or exchange them within 14 days and the articles need to be intact, unworn, not washed and with original name/pricetag.

Please follow the next steps to return your package:
1. Log in at My account and click right in the menu on Return and select the order from which you want to return an article.
2. Fill in the questions and click on Confirm Return.
3. In case of exchange fill in the right part of the packinglist.
4. Put the article and the rigth side of the packinglist in the package and stick the returnlabel at the original shipping label.

Please be aware that returned packages remain your responsibility until they reach us. That means that you always retain proof of postage.

Warning! Offers and/or discounted articles can not be returned or exchanged.

When we receive your return you will get an email with the confirmation.

The costs for returning your package is for own expense. All costs made by us importing the return back to Europe are for customer.

Return address
Below the address to where you can send your returns:
LongLady Fashion Company
Postbus 15
2640 AA Pijnacker
The Netherlands


When you want to exchange an article fill in the rest of the returnform.


When we receive the return in our warehouse the return will be checked and after approval you can expect refund within 2 weeks.